twoday assisted the Maritime and Coastguard Agency with a digital solution for organizing and presenting surveys, reports, certificates and audit findings. The agency can now provide UK vessels with digital certificates in compliance with both domestic and international requirements.
The Maritime and Coastguard Agency (MCA) is involved in the survey, inspection and auditing of a large variety of vessels, from fishing vessels under 12m to gas tankers and large passenger ships. They wanted a digital solution to help organize and present surveys, reports, certificates and audit findings.
twoday and the MCA worked together with a surveyor tool that enables digital access to the survey history of a vessel or company and enables the surveyor to complete the required task and follow up on any outstanding issues. Time is always limited during these activities so having a tool that provides the history on the same platform is of great benefit and a time saver for the surveyor.
The best way to implement a new solution is exactly what the MCA has done – at first implement a basic tool which meets the minimum requirements, and after a trial period, when the users had had time to know the solution and that it was used extensively in the field, collect improvements from offices in Northern Ireland, Scotland, England, Wales and Singapore. A change request project was initiated two years after to develop the system further, as the needs of the users and operational procedures developed.
The MCA works in the most efficient way using agility where possible. It is important that the product owner uses the solution on a daily basis. twoday and the MCA can sort and clarify problems and development the solution in an agile way. Development is always provided in sprints and demonstrated frequently, to give developers the opportunity to be involved throughout the process.
"We have a solution that supports our users from end to end – handling information, bookings, surveys, enforcement, reports, certificates and documentation. We have daily contact with twoday when we need it, which gives us additional confidence in the system.”
Aine Doherty, MCA Head of Domestic Survey Operations and System Manager
The Maritime and Coastguard Agency now has a digital solution to schedule, prepare, perform and present surveys, reports, certificates and audit findings, as well as enforcement documentation supporting their survey and inspection activity. The solution's ‘Admin Module’ enables the configuration of forms, lists and texts by the agency, easing the maintenance and updating of the system as regulations develop. The system enables the agency to provide UK vessels with digital certificates in compliance with both domestic and international requirements.