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New case and document management system for patients

Customer story

Electronic service system developed by twoday speeds up the handling of patient compensation claims.

The Challenge

It's important to ensure that patients have the opportunity to request compensation for harms resulting from, for example, medical malpractice, hospital stays otherwise, or side effects of medication. Working with compensation claims involves filling out various documents, special care-related procedures, and possible statements from lawyers and doctors to determine who is ultimately entitled to compensation and to what extent.

The party advocating for patients' rights in Denmark wanted to address this challenge with a new, modern electronic case and document management system. In the future, the system should be capable of handling administrative and communication tasks while providing comprehensive virtual support for the processing of various compensation claim applications.

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The Solution

The patient care system developed by twoday is an efficient platform for patient transactions and enabling collaboration between different parties. There are 10,000 compensation claim cases annually, making such a product that speeds up processing and enhances customer experience in the best interest of everyone.

The system gives the patient themselves access to documents and statements related to their own case. Other parties, such as hospitals, specialists, employers, and physiotherapists, can also monitor the progress of the case using selective filtering.

Since the system handles patients' personal information, data security has been emphasized with a special integration that allows managing rights on a person- or document-based level. In addition to this, the system can create case-specific relationships between documents, where they are visible. External parties can then access, through this integration, a limited view of the information relevant to them, as well as sections where their input may be needed.

The Value

Because of this new system, 1.5 million documents no longer need to be printed and mailed on a yearly basis.

The benefits of the project have already been seen in the development of transaction speeds. Processing times, decision-making, and sending responses are now considerably faster on the digital platform than before.

With all decisions, examinations, and statements related to each case being in the same environment, the customer - the patient themselves or their guardian - can be sure of the overall picture and progress of the process. This increases the transparency of the often complex-seeming case handling.