twoday's efforts help the Danish Agency for Labour Market and Recruitment (STAR) ensure an effective labor market policy, where as many citizens as possible are employed or undergoing education.
In addition to the role as Single Point of Contact in relation to DFDG, twoday takes care of a wide range of tasks for STAR - including Service Desk Management, Service Delivery Management, Incident and Problem Management, Release Management, Configuration Management and Test Management.
This is possible because twoday has built an organization that combines IT expertise and experience in system management with in-depth business knowledge of rules and governance in the entire employment area.
"twoday is our acting system manager, who every day of the year ensures that our systems work and meet the applicable service goals. In addition to daily system management, we use twoday as an advisor regarding solution design, testing processes, risk assessments for changes, and handling of operational incidents."
Flemming Jensen, IT Coordinator STAR 2012-2018