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Customer story

A new data platform paves the way for a stronger, data-driven future

Arbejdernes Landsbank, a Danish bank primarily owned by trade unions,  is on an ambitious data journey — one that will strengthen the business, streamline operations, and enhance customer experiences. Together with Twoday, the bank has built a solid foundation for its future data ambitions using Databricks — and the results are already visible. 

Client: Arbejdernes Landsbank
Industry: Financial services

Arbejdernes Landbank front
 

Employees at AL Finans, a subsidiary of Arbejdernes Landsbank, now access daily sales insights that strengthen their dialogue with customers and retail partners — while also improving motivation and job satisfaction. This first use case proves the value of the platform and sets the direction for future initiatives in areas such as portfolio management, compliance, and advanced AI-driven solutions. 

What Arbejdernes Landsbank has achieved

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Daily insights into sales data
Employees can now monitor sales results in real time, strengthening customer dialogue and decision-making.
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Higher engagement
Greater transparency gives teams ownership and overview, increasing both clarity and satisfaction.
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Time savings through automation
Manual Excel reports are gone — freeing up valuable time for analysis and customer interaction.
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A future-ready foundation
The Databricks solution enables scalability and continuous innovation as new technologies emerge.
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Data democratization
Even non-technical employees can access insights directly through Databricks Genie, the platform’s built-in chat function.
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Proven business value
The success of this case paves the way for further applications — from compliance and AML to portfolio management and AI.

The challenge: From fragmented data to strategic driver

Arbejdernes Landsbank faced a fragmented data landscape with siloed systems and manual reporting processes dependent on a few individuals. 

“It was a bit like building a house on a swamp — we spent too much time maintaining and too little time creating value,” says Mattias Westergaard Clausen, Head of Data Insights and Platform at Arbejdernes Landsbank. 

At the same time, the bank had defined an ambitious data strategy: to democratize data, break down silos, and turn data into a real business driver. Achieving that required a scalable, robust, and future-proof platform. 

Arbejdernes Landsbank case picture

The solution: A future-ready platform with Databricks

After evaluating several technologies, Arbejdernes Landsbank chose Databricks. 

“We wanted a market-leading platform we could trust — one that could grow with us and allow us to think AI and machine learning from day one,” explains Mattias. 

The platform is now in daily use across key areas. Data is consolidated and visualized in Power BI, providing employees with actionable insights for daily operations. The bank also experiments with Genie, Databricks’ AI-driven chat interface, enabling employees without technical skills to query data directly and get instant answers — a major step toward true data democratization. 

The collaboration: Twoday as co-builder and competence enabler

From day one, Arbejdernes Landsbank worked closely with Twoday, who brought experience, frameworks, and technical expertise to accelerate implementation. 

“We chose a co-build setup — Twoday built with us, not for us. That meant we kept ownership while getting up to speed quickly. Our people learned along the way and are now well equipped to manage the platform themselves”, says Simone Vogel Kristoffersen, Senior Project Manager at Arbejdernes Landsbank. 

Twoday also ensured strong organizational anchoring, aligning stakeholders across IT and leadership to drive understanding and adoption. 

The results: Faster insights and happier teams

Although Arbejdernes Landsbank is still early in its data journey, the impact is already tangible. 
Reporting that once happened monthly now happens daily. Manual spreadsheets have been replaced with automated dashboards, freeing up time for deeper analysis and customer dialogue. 

Employees now have daily access to sales insights that create transparency, drive engagement, and strengthen customer relationships. 
Through Genie, even non-technical employees can access data directly — and the first use case around leasing data is already paving the way for further initiatives in portfolio management, compliance, and AI. 

“We’re confident we’re on the right path. The platform works — now it’s about scaling and building further,” says Simone. “We’ve moved from the 1990s to 2025 in a short time. The journey has been complex, but we now have a foundation that can carry us into an AI-driven future,” concludes Mattias Westergaard Clausen. 

 

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