001
Plug in data from hundreds of connectors; CRM, ERP, web, mobile, IoT, third-party.
Business Applications
Dynamics 365 Customer Insights
When every customer interaction counts, you need more than isolated campaigns or spreadsheets. With MIcosoft Dynamics 365 Customer Insights, you get clarity and control from unified data to orchestrated journeys.
At Twoday, we help you transform customer data into meaningful relationships and those relationships into measurable growth. Because understanding your customer isn’t just nice to have. It’s business critical.
One view. Every customer.
With Customer Insights – Data, you break down silos and build a 360° view of each customer.
- Unify transactional, behavioural, observational and IoT-data into a single profile.
- Enrich profiles using Microsoft and partner data sources for deeper insights.
- Empower your teams with real-time units of insight — faster time-to-value.
- Govern your data with enterprise-grade controls, privacy, and resolution built into the platform.
Whether you're in marketing, sales, service or operations, you’ll have the data foundation to act, not just react.
Journeys that matter
With Customer Insights – Journeys, your customer engagement goes from “send and hope” to “trigger and delight”.
- Create real-time, multi-touch journeys across email, push-notification, text messages
- Use AI-driven recommendations for content, channel and analytics
- Integrated with unified profiles from Customer Insights – Data so segments and activations are always based on the latest understanding.
Your marketing, sales and service teams become aligned: they know who, what and when and the result is more meaningful engagement and loyalty.
Built for your business
Customer Insights is a platform built for enterprise-grade flexibility:
002
Launch quickly and scale with confidence; the solution supports complex global deployments.
003
Align with your broader strategy; journeys and data together give you connected customer experiences.
More than tech. A strategic shift.
To unlock the full potential of Customer Insights, you need more than software. You need a partner that understands your business. That’s where Twoday steps in.
We begin with your goals and we workshop your data, your processes, your teams. And we align your customer view with your customer journey, so every department not only shares data, but shares direction.
When your systems work together, your teams collaborate. Marketing knows what Sales has engaged. Service knows what Marketing has promised. Leadership sees the full journey from first touch to lifetime value.
Dynamics expertise that drives outcomes
We don’t just implement Dynamics. We turn it into a strategic asset across your business. We understand the full Dynamics 365 platform. But more importantly, we understand how to make it work for your goals.
Customer Insights is most powerful when it’s connected to the systems that shape your customer journey:
- Sales – to personalise outreach with real-time intelligence
- Marketing – to target the right audience with the right message
- Customer Service – to act on insights, not assumptions
- Field Service – to anticipate needs before they become issues
When these systems work together, you don’t just collect data, you create direction.
Your teams gain a shared understanding of every customer. Your decisions become faster and more relevant.
This is where Twoday makes the difference. We don’t just connect platforms. We align them with your strategy, so insight becomes impact.