001
Spot issues early with IoT signals and AI-driven diagnostics
Business Applications
Dynamics 365 Field Service
When your business depends on field service, every minute matters. With Microsoft Dynamics 365 Field Service, you gain the control to deliver the right service, at the right time, with the right technician.
Twoday helps you turn service into a strategic advantage. Because great service isn’t just about fixing problems, it’s about preventing them.
Full control of your service operations
Whether you manage technicians, healthcare staff, or maintenance teams, Field Service gives you a real-time overview of every case, every schedule, and every customer.
- Assign the right technician with one click
- Plan routes based on traffic and availability
- Ensure the right parts are in the right van
- Track time, inventory, and documentation in one place
With the Dynamics 365 Field Service mobile app, your field teams stay connected, no matter where they are. They can access work orders, capture photos, and update progress in real time, even offline.
From reactive to proactive
Field Service empowers your teams to act before issues escalate. With full service history, predictive maintenance tools, and automated scheduling, your technicians can solve problems before customers even notice them.
002
Automate recurring maintenance tasks
003
Reduce errors and increase first-time-fix rates
004
Improve customer satisfaction with faster, smarter service
Years of industry specific expertise
Field Service is a powerful standard solution, but it’s never one-size-fits-all. Whether you’re in healthcare, manufacturing, utilities, or technical services, we tailor the platform to your workflows, your people, and your customers.
And because Field Service integrates seamlessly with ERP systems such as Dynamics 365 Business Central as well as CRM and other Dynamics 365 apps, you get a unified view of your operations and your customers.
More than a system. A strategic shift.
Field Service is a robust platform. But to unlock its full potential, it needs the right data and the right partner. That’s why we start with your business, not the technology. Through focused workshops, we help you define your needs, structure your data, and build a solution that delivers real value from day one.
Dynamics expertise that drives outcomes
At Twoday, we unlock the Microsoft Dynamics suite’s full potential across sales, marketing, service, and operations.
We know the platform. More importantly, we know how to make it work for your business.
Dynamics 365 Field Service is part of a connected ecosystem:
- Customer Service – delivering on every promise
- Sales – aligning service with customer expectations
- Customer Insights – Journeys – turning campaigns into conversations
- Customer Insights – Data – creating one view of the customer
When these systems work together, your teams don’t just share data. They share direction. Service knows what Sales has promised. Sales knows what Service has delivered. Leadership sees the full journey.
This is where Twoday makes the difference.
We don’t just connect systems. We align them with your strategy.