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CC Suite - Multichannel customer service system

CC Suite is a customer service solution that combines all service channels into one view and automatically directs customer contacts to the most suitable available customer service agent. CC Suite uses generative artificial intelligence to streamline customer encounters. 

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Artificial intelligence for customer service

CC Suite uses AI to speed up case processing and bring quality to customer encounters in a variety of ways, including:  

AI Assistant:  In CC Suite, the customer service agent has access to a chat-based AI assistant, which allows them to easily and quickly find answers to difficult questions. The AI assistant is trained with frequently asked questions and other company information, so that it can search for the right answer from the background information. 

Email Assistant: AI generates suggested responses to incoming customer emails, which can be edited or sent as is. It can also automatically reply to certain emails if desired. 

Chatbot: The AI-powered chatbot efficiently reduces workload from other channels, enhancing speed and efficiency, allowing customers to complete tasks more quickly. 

CC Suite enhances multi-channel customer service 

With CC Suite, customer service agents can manage chat messages, instant messaging, emails, and calls all in one place. 

CC Suite allows agents to effortlessly manage their workspace without wasting time on task selection. The system automatically assigns them the most important tasks they are best suited to handle. It guides their work by displaying the right job views, pre-filled with the relevant information, exactly when they need it. 

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Integrates all service channels and back-end systems across the organization
CC Suite links the organization's various customer service channels and unifies the customer's previous interactions across those channels. It also seamlessly integrates with your company's business processes and back-end systems, such as CRM, ERP, and loyalty systems.
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Helps you provide the best possible service
CC Suite guides customer service agents by evenly distributing tasks across the team. It also manages individual workloads, automatically prioritizing tasks so agents can focus on what’s most important.This allows customer service agents to concentrate on what truly matters—providing the best possible service to the customer.
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A comprehensive 360-degree view of the customer
CC Suite consolidates customer messages from various channels and integrates customer information from back-end systems like CRM and ERP, presenting everything in a single, clear view.This gives customer service agents access to all relevant details about the customer and previous interactions across different channels. As a result, customers experience a new level of personalized service, delivered more quickly.

Want to learn more about CC Suite? 

Ask for more information or book a demonstration!