Caverion improves customer service and cuts manual work with Microsoft Cloud
Caverion is an expert in creating smart and sustainable built environments, enabling optimal performance and enhancing people’s well-being. Customers can trust Caverion’s expertise throughout the entire life cycle of their buildings, infrastructure, or industrial sites and processes, from the installation and maintenance of base and smart technologies to managed services, advisory and engineering services, and digital solutions. Their customers are supported by about 15,000 professionals in 10 countries.
Caverion developed a new data platform and renewed development of its business applications by comprehensively leveraging the capabilities of Microsoft Cloud. New applications that run on unified data and applications architecture have already delivered clear business value by increasing productivity.
Client: Caverion
Industry: Technical building services
Location: Operates in 10 countries in Scandinavia, Baltics and Central Europe.
The Challenge: Platforms and applications drive the partnership
Collecting and efficiently using a wide range of data is critical for Caverion sales and service processes. Key requirements include the real-time availability of data, the ability to combine data from different sources, and the refinement of data so that it can be easily utilized by Caverion experts and their customers.
Caverion relies on Microsoft Cloud for data storage, reporting, and analytics, and we have been providing related consulting and development services to Caverion already for several years. Two years ago, Caverion identified a growing need to increase its agility in modernizing existing business applications and innovating new ones.
To meet these needs, Caverion decided to deploy Power Platform as a low-code platform for rapid and agile application development. At the end of 2021, Caverion expanded its partnership with Twoday to also cover continuous Power Platform-based application development.
The Solution: Power Platform and application innovations
So far, experiences gathered from low-code development have been positive. Power Apps for rapid user interface development, Dataverse as a flexible low-code data platform, and Power Automate for process automation have provided Caverion with an effective approach for user-driven application development.
In addition, the low-code architecture of Caverion has been integrated with a data layer running on Microsoft Azure, allowing low-code applications to easily access data managed in existing business applications (e.g., ERP).
We have developed several Power Platform solutions that support Caverion's business. One recent example is a mobile field observation for technicians.
The Results: Improved customer experience and productivity gains
New applications that run on unified data and applications architecture have already strengthened customer experience and reduced manual effort for service technicians. By utilizing Microsoft Azure as a data platform and Power Platform for low-code development, Caverion gains the agility to keep pace with changing business demands.
“The application facilitates and automates the collection of data, provides users with better insight, and generates quotations, which have already resulted in an improved customer experience”, says Kjell Joar Lien, Head of Service Operations Development.
“Our new applications related to our service process have generated productivity gains. Our service technicians experience spending less time performing data processing using different systems”, Kjell Joar continues.
“The Microsoft Azure as a data platform, combined with the possibilities modern Power Platform low-code development, enables agility and allows us to meet the changing requirements of business. Twoday as a partner with deep expertise in both Microsoft Cloud based data and applications is helping us to unlock the power of our cloud platforms.”
Heikki Linnanen
CIO, Caverion
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