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An all-in-one LS Retail solution that creates better experiences for both customers and employees

Plantorama

With solutions from LS Retail, Plantorama has created better experiences for both customers and employees. With an integrated system, they have everything gathered in the same suite. Get an insight into how Plantorama has implemented IT solutions in stores and created more visibility for customers.

Better customer experiences with a digital strategy

Plantorama is a Danish family-owned company with over 650 employees. With 13 large physical centers spread across Jutland, Zealand, and Funen, Plantorama is Denmark's largest garden and pet center chain.

With a well-thought-out digital strategy, Plantorama works to create better customer experiences from the parking lots with smart mobile solutions to the physical store with features like Click & Collect.

Plantorama uses solutions from LS Retail, which is the most comprehensive solution in the retail industry. Through LS Central, Plantorama can efficiently manage the business with Microsoft 365 Business Central as the base.

Brian Ahler, Center Manager for Plantorama in Tilst, says:

– Plantorama in Tilst is a store where we really want to be known for the experiences and the unique universe that we can create for customers. Our customers should be drawn to the store and discover their needs at home. If our guests come with children, they can go to our play area, and parents can sit and enjoy a good cup of coffee.

twoday

IT has always been a significant part of Plantorama's strategy, and we focus on it to create good experiences for our customers so that things just work when they visit us. Likewise, it's essential to streamline and make things smooth for our employees.

Torben Castenskiold. CFO, Plantorama

twoday RelateIT | LS Retail løsning til Plantorama

An all-in-one solution from LS Retail

Plantorama CFO, Torben Castenskiold talks about the digital strategy:

– IT has always been a significant part of Plantorama's strategy, and we do it to create good experiences for our customers so that things just work when they visit us. Likewise, it's essential to streamline and make things smooth for our employees.

– We have been using the LS Central system from LS Retail for many years, and we are very pleased with the collaboration with twoday RelateIT. They help us sharpen our solutions, and they constantly challenge us to create better solutions for both employees and customers.

– We use LS Central in our cafes and restaurants, so we essentially have the same solution all the way through our stores. It means a lot to us that we have an integrated system where everything is gathered in the same suite. This means that there is an incredibly short distance from running things through the cash register to the warehouse matching, to people buying a cup of coffee, and so on.

 

Previously, we were more behind the scenes because that's where we had our computer, and that's where we could work. Now we have brought IT solutions into the store, and this way, we are also more visible to our customers.

Brian Ahler, Center Manager, Plantorama Tilst

Brian Ahler elaborates on the cash register line

– It is important for us to have a stable and fast solution for our cash register line. Today, our cash register line runs on a Toshiba solution, where we do not have the speed problems we had before.

– When I joined the company, we could run about DKK 100,000.00 plus VAT through each cash register, and now we are putting somewhere between DKK 140-150,000.00. It's a significant difference that can be felt all around.

– Previously, we were more behind the scenes because that's where we had our computer, and that's where we could work. Now we have brought IT solutions onto the store floor, and in this way, we can also be more visible to our customers.

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