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The customer journey

Marketing, sales & customer service

Common challenges include internal siloes that prevent collaboration, customer insights that remain hidden, and growth targets that are hard to meet. This leads to missed opportunities.  Not because the strategy is wrong, but because the tools aren’t tailored to your needs.

Talk to an expert

From insight to action

We don’t just deliver platforms. We deliver outcomes. By combining deep industry knowledge with modern technology and AI, we help you: 

  • Predict customer behavior through AI-powered lead scoring and segmentation 
  • Automate engagement with personalized content and timing, based on real-time data 
  • Optimize performance using continuous learning and campaign insights 
  • Align sales and marketing with shared data, goals, and workflows 

A comprehensive approach to growth

By combining deep industry knowledge with modern technology and AI, we help you: 

  • Predict customer behavior through AI-powered lead scoring and segmentation 
  • Automate engagement with personalized content and timing, based on real-time data 
  • Optimize performance using continuous learning and campaign insights 
  • Align sales and marketing with shared data, goals, and workflows 

AI that supports your strategy

Artificial intelligence is embedded across our offerings not as a trend, but as a tool for real impact. We will help you: 

  • Predict customer needs and buying signals 
  • Automate outreach with relevance and precision 
  • Continuously optimize campaigns based on performance data 
  • Align sales and marketing teams around shared goals and insights 

Our AI implementations are responsible and always aligned with your strategic objectives. Our Business Applications are also built with integrated AI such as Agentforce (Salesforce) and CoPilot (Dynamics 365).  

Sales & marketing

Sales & marketing applications

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Salesforce
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Dynamics 365 Sales
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Dynamics 365 Customer Insights
Customer Service

Service Platforms

Microsoft
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Dynamics 365 Customer Service
Dynamics 365 Customer Service enables organizations to deliver timely, personalized support across channels at scale. With AI-powered chatbots, intelligent case routing, and self-service portals, it helps teams resolve cases faster, reduce response times, and ensure consistent customer experience.

The result is more than operational efficiency. It’s stronger customer relationships, built on trust, responsiveness, and relevance. At Twoday, we tailor Dynamics 365 Customer Service to your business.
Salesforce
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Salesforce Service Cloud
Salesforce Service Cloud brings together everything your support teams need within a single, unified workspace. It enables seamless case management across phone, chat, email, WhatsApp, and social channels, while giving agents a complete view of each customer’s history.

Routine tasks are automated. Cases are routed intelligently. And customers can find answers themselves through AI-powered search and a self-service knowledge base. Built-in analytics provide actionable insights into service performance and customer satisfaction. The result: reduced service costs, increased productivity and customer experiences that build loyalty.

Our customers speak for the impact

Twoday supports secure authentication through national e-identification systems, ensuring trusted access and verification across platforms. Our solutions are designed to meet the highest standards of data protection and user privacy.  

With assistance from Twoday, the Geological Survey of Finland (GTK) implemented solutions that create environmentally and socially sustainable economic development in Finland.

 
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Customer story

The Geological Survey of Finland's new customer service model promotes sustainable growth

The goal for the new CRM system was set to ensure that all essential information for sales and customer management would be available in one system. Clear objectives were set for the new system. It should serve various sales processes and key account management models, facilitate comprehensive sales tracking, and promote data-driven decision-making.

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Customer story

Pintos wanted to centralize information and enhance data-driven management

A trusted partner in transformation

With decades of experience and a proven track record across industries, Twoday is your partner in building sales, service and marketing capabilities that last. We guide you through complexity with clarity and deliver solutions that work in the real world. 

Let’s move your business forward together.