Daily collaboration with twoday
The smart way to implement a new solution is precisely what MCA did - first a relatively simple solution to meet the minimum requirements, then after a trial period where users became familiar with the solution through use, collecting improvement suggestions from the departments in Northern Ireland, Scotland, England, Wales, and Singapore.
A development project was initiated two years later, where the inspectors, coordinators, and leaders were confident in their desires for the solution to better support users' needs and workflows.
"We have a solution that supports our users from start to finish - handling information, booking, inspections, sanctions, reports, certificates, and documentation. We are in contact with twoday daily when needed, providing us with greater confidence in the solution. MCA has taken into account user feedback in all departments because it was important for us that inspectors have the tools and information they need to perform their tasks. We have experienced users and trainers in all departments and smaller groups of super users to configure and maintain the solution"
Aine Doherty, Head of Domestic Survey Operations and System Manager i MCA