Customer Experience (CX)

CX is the holistic perception a customer has of their interactions with a brand across various touchpoints. It encompasses every aspect of a customer's journey, from the first point of contact to ongoing engagement and post-purchase support. CX emphasizes creating positive, seamless, and memorable experiences that contribute to customer satisfaction, loyalty, and advocacy.

Outperform your strong customers expectations !

Digital Customer Experience is crucial in the modern business landscape where online interactions play a significant role. A positive digital CX ensures that customers can easily navigate digital platforms, find relevant information, and engage with a brand effortlessly. It directly impacts customer satisfaction, loyalty, and influences purchasing decisions. In a digital-first world, organizations that prioritize and enhance their digital customer experiences gain a competitive edge and build stronger, lasting relationships with their customers.

Why twoday?

twoday is your strategic partner in crafting and optimizing Digital Customer Experiences tailored to your organization's needs. We bring a wealth of expertise in leveraging cutting-edge technologies and best practices to enhance every digital touchpoint. Our team collaborates closely with your organization to understand customer personas, map customer journeys, and identify key areas for improvement. Whether it's implementing personalized content strategies, optimizing user interfaces, or integrating advanced analytics, twoday is committed to elevating your digital CX. With our collaborative approach and deep understanding of customer-centric solutions, we empower your organization to create seamless, engaging, and memorable digital experiences that drive customer satisfaction and loyalty.

Aarstiderne gains unique insight into customer loyalty

In the past year, Aarstiderne has carried out a strategic customer loyalty project entitled “the best customer experience each time”. The objective was to give more structure to the customer loyalty work. What did it take to achieve this goal?

GN utilizes machine learning to analyze customer feedback

How can you use data to further improve your products? That is the question Søren Christensen asked himself and his team back in 2018. He is currently Head of Data and Analytics at GN Group, but was at the time head of GN Audio’s Customer Quality department.

New optimized webshop makes it easier to shop for delicious wines online

With outdated IT tools unable to meet the company's goals for an improved customer experience on the webshop, Philipson Wine realized they needed to embark on a new journey of digitalization.

An inspiring digital platform that strengthens the brand and boosts B2B and B2C sales

Bloomingville approached us with the desire for a new digital platform that could inspire consumers—both private individuals and professionals—present the company's history and products, and notably drive B2B e-commerce.

That's how you create an e-commerce solution that boosts sales and reduces customer service costs

In recent years, Actona has felt pressure to make life easier and more efficient for salespersons and distributors.

Therefore, they approached us with the desire to develop an e-commerce platform that could digitize sales as well as significant parts of the company's manual processes.

Combining CMS and PIM into a single solution creates value

With thousands of product variants in their assortment, furniture company Innovation Living has a wealth of data that plays a significant role in the product experience. We've assisted in integrating CMS and PIM in a way that optimally presents the high-quality furniture for both end-users and retailers.

Other services in Design & UX

UX Design

UI Design

Service Design

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Branding

Our customer-oriented and down-to-earth approach sets us apart. At twoday, we guide you in establishing a brand that stands out, providing direction, coherence, and synergy.

Design & UX

Discover the world of UX and design at twoday, where our skilled and creative professionals are dedicated to crafting visually appealing, user-friendly digital interfaces.

Websites

Whether you're revamping an existing site or starting from scratch, we deliver websites and portals with a distinctive touch and extended functionality.

eCommerce & PIM

Our services include product data and PIM systems, automatic price lists and catalogs, B2C and B2B e-commerce solutions, and more.

Intranets

A modern intranet solution is a dynamic and collaborative digital platform designed to enhance internal communication and information sharing within an organization.

Apps

At twoday, we specialize in delivering mobile app development solutions that are not just custom-made but also user-friendly, providing businesses with a strong mobile presence.

Digital marketing

At twoday, we believe in the power of digital marketing to get people interested by offering engaging content—be it newsletters, webinars, blog posts, or downloadable resources.

Digital experiences

At twoday we turn ideas into top-notch digital experiences. Whether it's refining company brands, designing user-friendly websites, setting up seamless eCommerce solutions, or crafting modern workspaces, we've got you covered.

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